In order to maintain good relations with customers, in line with Polytama’s vision to become a strong and dynamic leader of polypropylene producer in Indonesia, oriented to customer and stakeholder satisfaction, Polytama successfully held the first “Masplene® Roadshow to Customer” which visited various cities, starting from Surabaya, Malang, Semarang, Solo, Bandung and ending in Jakarta. The event takes place over a four-week period, from 15 June 2022 to 7 July 2022.
With the theme ‘Committed to Maintain Sustainable Business: Foster a Valuable Relationship by Creating a Memorable Journey’, this activity is expected to further increase engagement with customers, given the concept of a new activity and a different focus for golfer and non-golfer customers.
In addition to meeting and greeting, at this activity, customers who attended also received information related to several developments that had been carried out by Polytama, as well as refreshment on service programs, both new and already running.
Through this activity, Polytama also received a number of feedbacks and testimonials from customers in the context of the Continues Improvement carried out by Masplene®, including regarding the quality of Masplene® products, Masplene® Digital World services, delivery services and the availability of Masplene® products.
It is hoped that the smooth running of this activity can increase engagement and maintain customer loyalty.